So once again the Use Case for the Cloud suffers a might blow as Microsoft CRM and Office 365 suffers a severe outage yesterday. I read one blog post that out of the gates Office 365 should now be renamed “Office 364” and it is my guess that we will be down to around “Office 360” when the official release gets to be one year old next July.
It would appear that Microsoft is being fairly hush hush about this outage which is potentially a huge step back to the very promising offering of moving their products off of the desktop and into Microsoft Data Centers. In a statement from Microsoft yesterday at about 6:15 PM PDT:
We were made aware of a few customers experiencing difficulty using their Microsoft Dynamics CRM Online service this morning. The customer impact was limited to some organizations in North America and has been resolved. Microsoft takes any downtime seriously, and customers will be reimbursed service charges per the terms of our SLA which guarantees 99.9% uptime.”
This brings up an interesting question of all the different SLA’s that you may have for online services because really if you are just is 99.9% good enough or do you need 99.999% up time for a critical app like your CRM and email?
The 3 nines that 99.999% gives you equates to just 5.24 minutes of downtime per year (considering my work desktop takes up to 8 minutes to boot up in the morning that is a pretty amazing SLA) and the single nine of 99.9% is really just 525.4 minutes per year or just shy of 9 hours of down time per year.
For all of my Conspiracy Nut friends we may have made one step closer to the potential of a real life SkyNet and a future similar to the Terminator Trilogy. IBM has produced working chips modeled on the human brain.
Working directly with the Defense Advanced Research Projects Agency (DARPA) and four universities, Big Blue has created the basic design of a computer chip that emulates the way the brain processes information. I know that my Smart Phone is already smarter than some of the people I know but this is actually a scary thought while at the same time a huge potential for a reawakening of innovation and stepping forward a light speed.
Dharmendra Modha one of the lead researchers on the project was quoted:
This is the seed for a new generation of computers, using a combination of supercomputing, neuroscience and nanotechnology. The computers we have today are more like calculators. We want to make something like the brain. It is a sharp departure from the past.”
All I can say to Dharmendra is watch out for a chick named Sarah Connor knocking on your door!
And finally I want to test the logic of the great minds at Mozilla. WHY WOULD YOU RELEASE ANOTHER VERSION SO QUICKLY! Many of my colleagues are battling with our IT Department to fully support you within our ecosystem but having 3 full versions come out in the past 5 months…if we keep moving at this accelerated version rate we may be at Firefox 20.1.1 by Christmas 2012.
While I can appreciate the need to stay ahead of your main competitor Google Chrome, their install and updates are all done in the background and do not require any Admin Rights because of the Sandbox approach to supporting the initial install. 18 weeks while it is aggressive and predictable…does not work for what could be your biggest user base…the Enterprise. Extend that out to 36 weeks and I would guess that Corporate Support for my favorite browser will jump through the roof.
SLOW DOWN…we love you Firefox but if you want to win over the hearts and minds of support professionals and be more than a back room handshake install on some corporate computers, establish a release schedule that does not accelerate faster than a Super Charged Corvette!
Another Day Awaits…live life, love completely and most of all…smile!
Chris J Powell